Karur Vysya Bank Credit Card - Grievance Redressal procedure & Board approved Policy , opens in a new tab

Charge

• Overdue Interest on Extended Credit / Interest on Cash Advances: Retail Visa Platinum & Visa Signature 3.25% monthly (39.00% annual).
• Corporate Visa Platinum 2.95% monthly (35.40% annual).
• Cash Advance Limit: Retail 40% of Credit Limit, Corporate 10% of Credit Limit.
• EMI/BT processing fees: Retail ₹300 or 1% of Loan amount whichever higher (Corporate NA).
• EMI/BT Foreclosure fees: Retail 3% on Principal outstanding (Corporate NA).
• Cash Withdrawal Charges: Retail ₹300/- per transaction or 1% of transaction amount whichever higher.
• Corporate ₹100/- or 2% of cash withdrawn whichever higher.
• Late Payment Charges (Retail): <200 Nil, 200-500 ₹100, 501-2500 ₹300, 2501-10000 ₹500, 10001-25000 ₹800, 25001 and above ₹1000.
• Corporate ₹500/-.
• Over Limit Charges: Retail 2.5% on over limit amount subject to minimum ₹500.
• Corporate ₹500.
• Payment returns charges: Retail 2% of Total Amount Due subject to minimum ₹450.
• Corporate ₹500.
• Fee on Cash Payment at Branches ₹100/-.
• Rental Charges 1% service charge for Rent payments.
• Card Replacement Fee (Lost, Stolen & Damaged): Retail ₹199, Corporate ₹500.
• (Fraudulent transaction, reissue on Expiry) Waived.
• Reward Redemption Fee ₹99/- per redemption request.
• Card Hot listing Charges Waived.
• Mobile/Email Alert Charges Waived.
• Physical Statement Charges Not applicable.
• GST applicable on all Fees and Charges.
• (Version 2.0 dated 04th March-25).

Verified · Retail Credit Card – Most Important Terms & Conditions (MITC) · 2026-07-30 · source

Interest-free period

• Interest free grace period of 15-45 days (applicable only on retail purchases and if previous month's outstanding balance is paid in full).
• Interest free period from start of billing cycle shall not exceed 45 days.

Verified · Retail Credit Card – Most Important Terms & Conditions (MITC) · 2026-07-30 · source

Fuel surcharge waiver

• Retail: Fuel Surcharge waiver 1% of transaction value, maximum ₹200/- per billing cycle (for single transaction spends between ₹500 and ₹4,000).
• Corporate: 2% of transaction value, maximum ₹300/- per billing cycle (for single transaction spends between ₹400 and ₹4,000).

Verified · Retail Credit Card – Most Important Terms & Conditions (MITC) · 2026-07-30 · source

Redemption value

• Reward Redemption Fee ₹99/- per redemption request (Minimum 2000 reward points required for first redemption, Minimum 800 reward points required for subsequent redemptions).
• Unclaimed reward points lapse once in 3 years or if Minimum amount due not paid more than 60 days.

Verified · Retail Credit Card – Most Important Terms & Conditions (MITC) · 2026-07-30 · source

Insurance

• Free insurance cover, if applicable on the particular card, is activated from the date of card activation.
• Zero Lost Card Liability: protection against fraudulent purchase transactions covering 03 days prior to reporting from the moment loss of card is reported to KVB.
• Valid only for fraudulent payment transactions and must be supported with an FIR.
• Not valid for ATM and PIN based transactions.

Verified · Retail Credit Card – Most Important Terms & Conditions (MITC) · 2026-07-30 · source

Eligibility

• Retail credit card issued only to individuals.
• Add-on cards issued to relatives (spouse, parents, children, siblings and spouse's siblings).
• Issued to product-holding customers (liability, retail assets, overdraft, demat, third party products) and NTB.
• Cards sent in deactivated mode.
• Customer can activate via call center, mobile banking or internet net banking.

Verified · Retail Credit Card Policy – Grievance Redressal & Terms (Retail) – 2022 · 2026-07-30 · source